Terms and Conditions
By visiting this website, you, the user, agrees to accept and abide the following terms and conditions regarding the use of this website, www.petitudo.sg.

Privacy
Petitudo International Pte Ltd commits to protecting the privacy of our clients and all users of this website. You agree that you shall not use this website to harass, stalk, or extract personal information of other users of this website. Petitudo International Pte Ltd reserves the right to refuse to release the personal information of our clients and all users to any third party, except in cases which are deemed to involve or are involved in illegal activity according to Singapore law. In such cases, the decision whether to release our clients’ and users’ information and the nature and extent of information to be released will be based on Petitudo International Pte Ltd sole discretion.

Petitudo International Pte Ltd strongly advises our clients and users to refrain from disclosing personal information on the public domains of this website, as well as from providing personal information to other users of this website. www.petitudo.sg, including its owners and employees, cannot be held responsible for any damages suffered by you as a result of your divulging of personal information.

“Personal information” includes but is not limited to NRIC number, address, credit card and other financial information, and contact number.

Copyright
The logo and name of this website is a trademark of Petitudo International Pte Ltd. You may not reuse or copy this logo and/or name without the permission of Petitudo International Pte Ltd. In particular, you agree to not misuse this logo and/or name in any way that falsely suggests that Petitudo International Pte Ltd endorses a particular idea(s), belief(s), product(s), individual(s), group(s), or organization(s), or in any way that misrepresents yourself as an employee, partner, owner, or representative of Petitudo International Pte Ltd.

Some illustrations, photos, and content on this website may also be protected by copyright. You shall not reuse them or copy and/or store them for circulation without the permission of Petitudo International Pte Ltd
Contact
The contact information and other avenues to contact Petitudo International Pte Ltd provided on this website are for pet- and pet supplies-specific enquiries only. You agree not to abuse these information and/or avenues to harass, spam or intimidate the staff and owners of Petitudo International Pte Ltd. You also agree not to publish the contact information of Petitudo International Pte Ltd with the intention to elicit negative responses, including but not limited to pranks, spam, harassment, and intimidation. You also agree to not misuse the contact information in any way that falsely suggests that Petitudo International Pte Ltd endorses a particular idea(s), belief(s), product(s), individual(s), group(s), or organization(s), or in any way that misrepresents yourself as an employee, partner, owner, or representative of Petitudo International Pte Ltd.

Data and Security
You agree to not misuse this website in any way that threatens or undermines the security or corrupts the integrity of this website. Inappropriate use includes but is not limited to phishing, hacking and spamming this website.

Affiliations
This website contains links to external websites. This does not indicate or suggest any affiliation between Petitudo International Pte Ltd and those websites, as well as the companies, groups, or organizations that own those websites. The security and content of those websites and the integrity of the companies, groups, or organizations that own those websites cannot be guaranteed by Petitudo International Pte Ltd. You agree that you shall fully bear the risks of visiting those websites and of dealing with the companies, groups, or organizations that own those websites.

Returns and Exchanges
Requests for return and/or exchange of sold goods are subject to the guidelines stated in the FAQ. Petitudo International Pte Ltd reserves the right to alter the abovementioned guidelines without prior notice. When the grounds for Petitudo International Pte Ltd reserves the right to grant or refuse the return and/or exchange based on Petitudo International Pte Ltd sole discretion. Any decision made by Petitudo International Pte Ltd is final and immune to repeal.

Content
The product information provided on this website is to the best knowledge of Petitudo International Pte Ltd, based on information provided by product manufacturers. Petitudo International Pte Ltd cannot be held responsible for any lapses in the accuracy of the product information.

The content of Petitudo International Pte Ltd websites including petitudo.sg and petitudo.com merely represents the opinion of the writers. Users are strongly advised to exercise judgment when regarding the content.

The product reviews on this website are contributed by our users, and in no way represent or reflect the opinions of Petitudo International Pte Ltd.

The Petitudo International Pte Ltd cannot be held responsible for any damages suffered by you as a result of the content of this website.

In addition to the above terms and conditions, you also agree to not post any inflammatory, obscene, and abusive content on this website.

FREQUENTLY ASKED QUESTIONS

1. What are the payment options?

We accept:
• Cash on delivery
• Paypal
• iBanking/ATM Transfer to:
DBS CURRENT ACCOUNT:
Bank code: 7171
Branch code:018
Account number: 0189029981

OCBC CURRENT ACCOUNT:
Bank code: 7339
Branch code: 517
Account number: 517562450001

2. How long will it take before I receive my order?

We may take 2 to 5 days to process and deliver your order. We seek your understanding if we are unable to fit your preferred time slot into our delivery schedule.

3. How much do you charge for delivery?

We offer free delivery for each order of $100 and above. For orders below $100, we charge delivery fee of $10 per trip. For areas within CBD, there will be a $3 ERP surcharge.

International Orders:
We accept orders from overseas with a minimum purchase of S$100. Deliveries for overseas orders are charged according based on the delivery fee from DHL and a handling fee of S$3.00. We will calculate the Courier Fee based on the weight or dimension of the items that you have selected. We will email you the total amount before finalization of purchase. Finally, you can pay us the total bill via PayPal.

4. How do I know if my order is confirmed?

You will receive an email notification from us upon confirmation of order. If you do not receive any email after submission of your order, please check to ensure our email has not been filtered to your junk mail box.

5. Does the price include GST?

GST is absorbed by Petitudo International Pte Ltd. Hence, no GST is imposed on your purchase.

5. Can I self-collect my order?

Self collection is available only at 15 Thomson Hills Drive, Singapore 574759

5. Do you provide repacking services?

Yes, we can repack pet food into smaller sealed bags at no additional cost. Please state your request in the Order notes box during checkout.

Please be assured that we will pack and seal our dry food with hygienic, good quality bags. Please note that the condition of repacked dry food might be altered (as compared to dry food in its original package from manufacturer). We will deliver original package with the repacked dry food. Please check all repacked dry food products upon delivery. We regret to inform you that once repacked items accepted, we do not accept exchange/refund.

6. Can I request for a product that is not on the web store?

We are on a constant lookout for quality products to offer our customers (and our own pets!). If you are looking for an item that is not on our web store, please let us know. We will bring it in if we are convinced that it is a good product. You may write to hello@petitudo.com

7. Can I return or exchange an order?

We put in the effort to check our products before they leave our store. We also encourage buyers to inspect the products on-the-spot upon arrival.

In the unlikely event of a damaged item, we will exchange the item if it is a manufacturer’s fault. You must inform us and return it within 7 days from the date you received the product as stated on the invoice. Inform us via email:hello@petitudo.com and return to 15 Thomson Hills Drive Singapore 574759. Product should be returned in it’s original packaging and condition. You will need to produce the original sales invoice from Petitudo International Pte Ltd when exchanging a product.

Please note that there will be no exchange for repacked food as mentioned in Point 5 above

8. Can I cancel an order?

Yes, you may send us an email or call us within 24 hours after checkout.

9. Why do you carry so few brands? What about other popular brands?

Petitudo puts your pets’ welfare before our profits. Hence, we refuse to sell products that we believe are not ideal for your pets’ wellbeing as a matter of principle. We risk alienating some pet owners, and voluntarily forfeit a significant chunk of the market share, but with your support, we believe that we will see a change in the future of pet care.
So if you can’t find what you usually give your pets, do consider trying some of the alternatives we carry, and be pleasantly surprised by the change you see in your pet!

10. When problems occur

For any queries regarding the website or ordering system, please contact us at hello@petitudo.com. Please make sure you provide as much information as possible in the email.

10. What if I forget my password?

Don’t worry. You can click “Log In” and then “Forgot Your Password?” You will be asked to provide your email address. Upon typing in your email address, click on the “SUBMIT” button and you will receive a new password sent to the email address that you have just submitted.

All terms and conditions, and prices are subject to change without any prior notice.